Dissertation
Mergel, I. (2005):
The influence of multiplex network ties on the adoption of
eLearning practices – A social network analysis,
dissertation thesis, University of St. Gallen, Switzerland
(in parts available
online).
(Dissertation chairs: Prof. Guenter Muelelr-Stewens/Prof.
Peter Gomez)
Please
contact me if you would like to read an
electronic copy of my dissertation in English.
Abstract:
In today’s knowledge-driven economy, the catchphrase
"It’s not what you know, but whom you know" has
become a metaphor for the importance of social networks
and, more generally, for all kinds of activities that fall
under the umbrella of networking, making social networks
appear to be just another management fad for organizational
researchers to pursue. However, the concepts and theories
are much older than their current fame and go back to
anthropologists and sociologists in the early 20΄s and
30΄s of the last millennium. In his seminal work on
formal organizations, Blau claimed that it is impossible to
understand the nature of a formal organization without
investigating the networks of informal relations and
compare them to the official norms (Blau, 1970). Both the
formal organization and networks of informal relations are
highly intertwined and overlapping.
More and more public institutions of higher education are
realizing that there is a need to integrate innovative
technologies into their teaching curricula in order to
enable students to access and review teaching content
anytime and connect to each other outside the classroom. An
increasing competition on the market of higher education,
the internationalization of degrees, and the contest to
attract the best students have initiated a discussion about
flexibility of universities and content providers. Many
public institutions of higher education have recognized
this trend and are in the process of introducing new
innovative practices to meet the changing conditions, which
are generally referred to as eLearning practices. Besides
the intended outcomes of digital student support and access
to teaching content, applying eLearning practices and
integrating them into the traditionally existing teaching
routines challenges an organization in multiple ways.
eLearning has the power to transform the ways faculty
members interact with their students as well as with
outside actors in the environment of the university itself.
Professors are forced to rethink their pedagogical and
institutional role to transfer traditional teaching content
into online content. It has become necessary for professors
to evaluate what kind of practices are suitable for their
needs and appropriately adapt them into their existing
routines. An active decision is needed to adopt or reject
technological changes.
The aim of this study is to understand the factors that
influence or hinder this adoption decision process. To gain
a deeper understanding of the patterns and success factors
of the adoption of eLearning practices, I apply a social
network perspective on the process through which innovative
technologies and practices are diffused and adopted by
faculty members. I conducted a social network analysis of
relational data collected in a Swiss business school. To
identify the adoption behavior of innovative IT practices,
I studied the formal and informal ties of 98 professors. In
order to assess the adoption behavior, I developed a unique
research design, applying relational correlation and
regression analysis and using QAP and MRQAP techniques to
understand the influence of interactions on the decision to
adopt an innovative practice. I detected formal, informal
as well as intra- and interdepartmental social influences
and mapped them using sociograms. Finally, I employed a
triangulation approach; conducting additional qualitative
interviews in order to make sense of the results and better
understand the statements of the respondents,
Overall, the objective of this dissertation is to
understand the effects of social relationships on the
decision making to adopt or reject interactive eLearning
media in an institution of higher education. This study
quantifies the social structures and examines how they
affect respondents self-reported adoption behavior.
The results show that the diffusion of eLearning practices
within the studied business school follows two distinct
pathways of adoption: a) adoption of traditional eLearning
media, and b) the adoption of interactive eLearning media.
For these two pathways of adoption that are found in the
organization, I deducted a unique set of influence factors;
e.g., collocation in the Management department combined
with external influence from professional information
sources mainly leads to the adoption of traditional
eLearning media. Surprisingly, a theoretically important
attribute of an innovation, its perceived innovativeness,
does not have any influence on the decision to adopt within
this elite network.
The study concludes with suggestions for future research on
the adoption of organizational practices, which could be
focused on the incentives of engaging into voluntary
projects and the question how strategic awareness about
socially desirable adoption behavior within organizations
can be raised.